Upon completion, participants will be able to understand how personal communication impacts how others receive and interpret information; understand common barriers to effective communications; apply the basic principles of effective communication when communicating with supervisors, co-workers and customers; understand the basic rules of grammar; understand the importance of ‘tone’; avoid repetitive use of words and redundancies; avoid jargon, slang and clichés; avoid excessive wordiness and negative language; understand the importance of proper spelling and punctuation; be able to prepare a short and properly constructed written business letter or memo; be able to write an effective e-mail.