The PMI-ACP® is one of the fastest growing certifications and it assures that the certification holder has real-world Experience for managing agile projects. Students will gain an understanding of the Agile Principles, Mindset, and many approaches to agile such as Scrum, Kanban, Lean, Extreme Programming (XP) and test-driven development (TDD.) This course includes all the materials needed to prepare you for the (PMI-ACP®) exam.

In this beginners course you will learn how to create an effective website brand identity, and build an audience. We will focus on the foundational elements of a digital marketing strategy including content development, building a website and social media platforms.

This course is designed for business and marketing professionals who want to learn how successful companies develop marketing strategies and creative campaigns for customer engagement. These companies are leveraging the benefits of combining digital and traditional media to maximize messages to their audience. In this course, we will review case studies and discuss the best ways to combine the use of traditional marketing and digital marketing channels. You will learn the importance of a consistent brand message, maintaining a similar “look and feel” and how to achieve the objectives of a marketing campaign through a well-coordinated communications plan.

Whether setting out on a new career path, or a current HR professional looking to expand your knowledge, this program is designed to help you develop methods and skills necessary to meet the challenges of today’s changing workplace and workforce.

Learn how to build an effective social media strategy to drive brand awareness, word of mouth, and attract buyers. Create social media content, marketing campaigns, and a successful marketing content strategy. This course will also train you to use social media analytics to make accurate business decisions and calculate the return on investment of your marketing campaigns.

Six Sigma is a set of tools and techniques used to improve business processes and eliminate defects. Getting a Six Sigma certification is a great way of improving your leadership capabilities and demonstrating your business understanding and analytical capabilities. A Six Sigma certification will equip you to become a change agent within your organization capable of implementing process improvements in your organization.

The intermediate course will focus on how to bring traffic to the site through search engine optimization, keywords, search engine marketing, social media marketing, and how to convert the incoming traffic into paying customers. You will also learn to analyze and improve your digital marketing efforts.
Prerequisites: BI 742 | Digital Marketing

This advanced course will focus on mastering search engine optimization and digital analytics. You will learn to use industry tools to define, measure and adjust your campaigns to maximize success.
Prerequisites: BI-742 | Digital Marketing Beginner, BI-805 | Digital Marketing Intermediate

Google Suite is Google’s cloud based, online-only office productivity suite. Among the apps included are Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, and Google Calendar. No previous experience with Google G Suite or any of its component apps is required. This course is designed to help all new G Suite users to build their competency quickly. You will discover how to log into a G Suite account, navigate its interface, and use its component apps to complete common productivity tasks.
Total Program Hours: 5 hours

This entry-level course is designed for those entering the field of cybersecurity or anyone looking for a solid foundation in the basics of networking and operating systems. This class will combine and sequence all the necessary skills to learn, not in a checklist-based approach, but rather in a scaffolded process that builds upon each learning concept.

This class is hands-on. The goal is not just to help you pass the certification tests with a checklist approach, but to show you how to build complete network environments on your own. You will learn to understand customer requirements and translate them into appropriately designed computer and network environments with the features specified by the client and with the ability to expand and extend when needed.

Students will learn through repetition not only the foundational concepts (conceptual acquisition) but the operational skills to do the job once employed. This skilled approach will allow students to demonstrate their abilities in an interview, even those that involve a whiteboard and colorful markers, whenever the interviewer asks, “Draw me a solution for this problem….”.

Hardware requirements: Computer with a minimum of 4 cores, 16GB of RAM, storage of 1TB (could be installed in the system or used through a USB attachment).

Software Requirements: VMware Workstation Player v16 (free) or VMware Workstation Pro v16 highly recommended (student license $119). Towards the end of this level, students are able to take these CompTIA tests: A+ (2 tests), Network+ (1 test) and Security+ (1 test) as well as the Cisco CCNA (1 test).

In this course, students will learn the aspects of operating systems (chiefly Linux and Windows Server 2016/2019). Students will then build on their virtualization skills from Network Security Fundamentals (CC-008 CyberSecurity 1) and better understand the virtualization concepts of enterprise environments, cloud concepts and cloud management.
Topics will include cloud implementation (for on-site, private clouds) to cloud and workload selection; configuration, migration, and security; basic concepts of application security and access control (identity, authentication, authorization, auditing, accounting). Throughout the class, security concepts learned in Level 1 are employed in the design and implementation tasks and are the basis for more advanced security processes needed in enterprise network, cloud networks and in cyber security projects. Practice management and continual service improvement are taught throughout the lessons.

This class is 140 classroom hours, tuition is $3,500. Exam fees for this class are $922 (exams are optional). Books are estimated at $120.

Towards the end of this level, students will be prepared to sit for these CompTIA tests: Linux+ (1 test), Cloud+ (1 test) and Microsoft’s MTA Windows Server Admin (1 test) as well as the CompTIA Server+ test and ITIL v4 – Foundation tests as options.

Hardware requirements: computer with a minimum of 4 cores, 16GB of RAM, storage of 1TB (could be installed in the system or used through a USB attachment).

Software Requirement: VMware Workstation Player v16 (free) or VMware Workstation Pro v16 highly recommended (student license $119).

Prerequisites: CC-008 | Cyber Security 1: Network Security Fundamentals

This level builds on all the skills acquired in Levels 1 and 2 as the basis for attacks against networks, operating systems, applications, and data repositories. The ethical, diligent, and procedural aspect of penetration testing are pitted against the methodical, analytical, observant aspect of Cyber Security Analysis. The basic tenets of the Advanced Security Professional (CASP) concepts are expected to have been learned throughout the first two levels and are further advanced in this level.

Report writing for both blue team (defenders) and red team (pen testers) is highlighted and stressed for professional development (this is also a prized skill in job interviews), as well as presentation skills for consulting or reporting assignments.

This class is 105 hours of classroom instruction and the tuition is $2,625. Exam fees for this class are $875. Books are estimated at $130.

Towards the end of this level, students will be able to sit for the following CompTIA tests: PenTest+ (1 test), CySA+ (Cyber Security Analyst, 1 test), and CASP (CompTIA Advanced Security Professional, 1 test), as well as the Python Institute’s PCEP (Python Certified Entry-level Programmer, 1 test).

Hardware requirements: A minimum of 4 cores, 16GB of RAM , storage of 1TB (could be installed in the system or used through a USB attachment.
Software Requirements: VMware Workstation Player v16 (free) or VMware Workstation Pro v16 highly recommended (student license $119).

Prerequisites: CC-008 | Cyber Security 1: Network Security Fundamentals, CC-009 | CyberSecurity 2: Network Operating Systems

This QuickBooks course is the first introductory level. At the completion of this course you will be able to create invoices, make deposits, write checks, receive payments, enter and pay bills, reconcile accounts and generate important financial reports. This course is for absolute beginners but basic mouse, keyboard skills and some bookkeeping knowledge is helpful.

A Microsoft Office Specialist (MOS) certification acknowledges to employers that you have the expertise to work with Microsoft Office programs. This course provides students with comprehensive instruction and hands on training to become proficient in Word, PowerPoint and Excel. Students will also have the opportunity to practice for the credentialing test during this course. We are a Certiport Testing Center and students have the opportunity to take each of three exams in our testing facility. Students who do not successfully pass any of the exams will be allowed to retake the exam one additional time up to 6 months following the last day of class.
Total Program Hours: 192 hours
Prerequisite: Basic knowledge of MS Office Products

Students prepare to pass the Cisco Certified Network Associate CCNA Routing and Switching Certification Exam. Introduction to Networks – Students learn the fundamentals of networking, the principles of Ethernet and IP addressing, build simple LANS, and learn to implement IP addressing schemes on routers and switches.
Total Program Hours: 18 sessions, 70 hours

Routing and Switching Essentials – Students learn how to configure routers and switches for basic functionality, and configure/troubleshoot routing protocols and inter-VLAN routing.
Total Program Hours: 18 sessions, 70 hours

Scaling Networks – Students learn how to configure routers and switches for advanced functionality, and to respond to complex issues in both IPv4 and IPv6 networks.
Total Program Hours: 18 sessions, 70 hours

Connecting Networks –Students learn about WAN services and network technologies, and configure virtual private networking with IPSec. Finally, students complete a comprehensive final review in preparation for the CCNA R&S Exam.
Total Program Hours: 18 sessions, 70 hours

This is the second level of QuickBooks Pro and at the completion of this course you will be able to use more advanced functions of the software such as create purchase orders, receive inventory, enter and pay bills. You will also be able to create and setup payroll. You may start with this course if you have some experience with QuickBooks Pro and have mastered the functions at the Introductory level.

If you are a frequent QuickBooks user and have mastered the skills offered in our QuickBook Pro Introductory and Intermediate level courses, you can take advantage of our QuickBooks Pro Advanced course. This course will prepare you for the QuickBooks certification exam and includes practice tests. At the completion of this course you will have in-depth knowledge of the product, list management, sales, purchases, payroll, and reporting. You need to complete our QuickBooks Pro Intermediate course or have approval from the instructor to join this course.

Students practice to take 2 exams: One covers PC hardware & peripherals, mobile devices, networking & troubleshooting connectivity issues. The second covers installing & configuring several operating systems. You must pass both exams to earn this industry-recognized A+ Certification.
Total Program Hours: 72 hours

This course is ideal for experienced professionals contemplating a career change into the nonprofit sector or for those in government and business interested in learning more about the nonprofit organization with whom they volunteer and support.

The Nonprofit Leadership Certificate Program allows participants to:

• Gain a better understanding of the key principles of philanthropy in order to increase dollars and donors for your organization.
• Learn best practices for leading and managing for change.
• Best practices in board governance.
• Learn how to develop key metrics for measuring programmatic success and how to use data to tell the organization’s compelling story.
• Examine the techniques and strategies for ensuring a diversified fundraising plan. We will explore Annual Fund Campaigns, Special Events, major gift development, grant writing and donor prospective and cultivation.
• Learn about current trends, challenges, and best practices in nonprofit management.
• Develop leadership skills necessary to influence decisions of key stakeholders, encourage collaboration and build coalitions.
• Become part of a local and national network of nonprofit leaders.
• Explore strategies for building and sustaining relationships.
• Gain a better understanding of the key principles of philanthropy in order to increase dollars and donors for your organization.

Total Program Hours: 180 hours

Our Business to Business Networking events are a valuable way to learn from the success of others, meet new clients and tell others about your business. An active and strong business network can help you grow your business and often results in new opportunities. Our free networking events feature expert speakers who share their real-life experiences and professional expertise. We have four to six B2B events per year and they can be in-person or virtual. Email [email protected] to join our mailing list.

Conflict resolution is a daily occurrence at work that can either propel or disrupt the momentum for a leader, a team or the entire organization. How you manage conflict can be a great opportunity for you to solve your company’s problems and bolster team morale. This course covers the skills needed to turn your conflicts into opportunities for bettering your workplace and your team. Topics include:

• Spotting signs of conflict
• Asking the right questions and phrasing questions to talk about conflict
• Framing discussions objectively
• Making hard decisions and building trust with your employees

Total Program Hours: 8 hours

There has been a big boom in the use of data analytics in every industry, and developing data analytic skills is not only valuable but necessary for business professionals. It is about the ability to think analytically and solve problems. This skill set is in high demand with exciting career opportunities. You don’t need to be a math whiz to succeed in data analysis, and this course is designed specifically for absolute beginners with no background in statistics. You’ll learn everything you need to know to get started in data analytics, including summarizing data, basic data visualization, and predicting or decision making with data. You will learn how to take large volumes of data, organize it, and turn it into insights that businesses can use to make decisions.

QuickBooks is a business accounting software for small to mid-sized business owners. Although many people claim to “know QuickBooks,” becoming a certified user will give you a competitive advantage in the high demand career marketplace for bookkeeping and accounting.

This is our most comprehensive QuickBooks training course that includes introductory, intermediate and advanced training and will prepare students for the QuickBooks Certified User Exam. Practice tests and official exams are included. For individuals who do not wish to receive a QuickBooks certification, there are individual QuickBooks courses below that will provide specific training on certain functions of the software.

Emotional intelligence in the workplace is vital to being an effective and high-performing member of any team. Business professionals who understand the connection between emotions and actions and can apply EI skills to maximize effectiveness have an advantage in any organization.

Participants will learn to:

• Recognize the benefits of developing emotional intelligence
• Define competencies and origins
• Apply the competency framework to optimize professional performance and working relationships
• Build a personal development strategy
• Action Planning

Total Program Hours: 2 hours

This course provides an overview to Microsoft OneNote. Attendees will be able to effectively use the app. This course is geared towards those who have not used OneNote previously or have just begun to dabble with it. The course starts with the basics, including creating a notebook and progressive through customizing the interface, using templates, working with pictures, and sharing notebooks. Microsoft OneNote is great for individuals as well as team work.
Total Program Hours: 4 hours

Managing remote workers has its own unique set of challenges. This course will help you make remote work more productive and engaging for your employees. You will learn strategies for keeping staff organized, accountable, and motivated while working remotely. Participants will learn to use technology to help them keep track of their progress and their team’s progress. Technologies include Asana, When I Work, Go To Meeting, Slack, WebEx, Zoom, Shared Outlook Calendars, Microsoft Teams, Join Me, Trello, and Doodle.

Google Analytics is a measurement tool that can help you collect and analyze data about your website so that you can grow your business. You will learn the basic features, including how to create an account, set up campaign tracking, and analyze basic reports. You will also learn more complex features that will allow you to analyze the customer traffic coming to your website, understand their behavior, and to use technology to understand your online business and improve your website.

This class 4-hour, web-based training will be delivered with a live instructor. The class will introduce students to the basics including creating spreadsheets, formulas, functions, text, formatting & graphics. Students will be able to perform basic (introductory) level Excel skills such as modifying an existing worksheet, building worksheets, copying & moving cells, etc.

This 4-hour instructor-led class will be taught virtually using WebEx. The class will reinforce the elements introduced in Excel Level I and expand upon that base to include more complex but necessary activities. Upon completion, students will be able to find a specific entry in a worksheet, paste a dialog box, format cells in a dialog box, use absolute cell references, use financial functions (i.e. PMT function), use logical functions (i.e. IF function, nesting IF functions), use date/time functions (i.e. DATE/NOW function), create/modify charts, sort/filter records, link worksheets.

This 4-hour, instructor-led course is delivered using WebEx. The course is intended for users who have little to no experience with Microsoft Access and databases in general. Students will learn how to work with table data, query a database, create advanced queries, generate reports, customize the Access environment, design relational databases and join tables.

This course is designed for students who are interested in creating complex Microsoft Excel spreadsheets. Upon successful completion of this course, students will be able to:

• Analyze data using complex mathematical functions
• Work with multiple workbooks
• Write “What If” analysis formulas
• Master Vlookup, nested IF functions, Pivot tables, conditional formatting
• Create complex charts and use them in Word and PowerPoint
• Link and embed objects in a spreadsheet

For the foreseeable future, meetings, events, and training will take place virtually. Cisco’s WebEx is one of the platforms used for these purposes. This course will help you to be proficient in using it. Attendees will learn to navigate the following features.

• Hosting a meeting
• Creating polls
• Sharing your screen, content, and files in real-time
• Breakout Sessions
• Changing your Virtual Background
• Tips for lighting, camera positioning, and presenting yourself effectively

Total Program Hours: 2 hours

This class is an 4-hour introduction to the use of PowerPoint. Upon completion, participants will be able to create/save a presentation, rearrange/delete/insert slides, format/modify text, format/insert photographs, add/modify shapes, use text in objects, WordArt, picture, clip art, tables, charts, diagrams, templates, themes, transitions, timing, speaker notes, slide show, and proof/run/print presentations.
Total Program Hours: 4 hours

Biases – we all have them. Generally, we acknowledge our explicit biases. However, it is the unconscious biases that operate outside of a person’s awareness and can create unintended consequences, if acted upon. Attend this session to identify the most common unconscious biases, understand why they exist, and create actionable strategies to increase awareness and reduce their impact. Total Program Hours: 2 hours

This course is designed to give employees and business owners a basic foundation of networking virtually or onsite at an event. Participants will learn lead generation, prospecting, and leveraging existing networks in order to increase leads. Upon completion of this course, students will demonstrate the knowledge of building a framework for the perfect 30-60 second elevator pitch when prospecting clients, how to use existing networks to increase leads, analyzing and identifying using networks for prospecting and for referral sources, knowledge of affiliate marketing, and understanding the concept of having your own board of directors.

Total Program Hours: 8 hours

This Level II course will advance the skill level and topics from BCC Continuing Education course Communication Skills when English is a Second Language (ESL).
Total Program Hours: 10 sessions, 20 hours
Prerequisites: SD-724 | Business Communications-When English is a Second Language

This course prepares students for work in the office environment with a focus on communication skills training, customer service for the office professional, keyboarding for data-entry, document processing and prepares students to earn the Electronic Records Management Credential from AIIM. This is a career preparation course for those interested in office clerk and office assistant positions and includes a document management overview with hands on training. The imbedded material from AIIM provides students the opportunity to earn an industry-valued credential, ERM.
Total Program Hours: 60 hours

If you feel that you have a significant foreign accent that is hindering you in business or social settings, even though you have a command of the English language, this course is for you.
Total Program Hours: 5 sessions; 10 hours

Improve your business communication skills in order to excel in today’s highly competitive business environment. This course will improve your grammar, build your vocabulary, impact your writing style and prepare you to make very effective presentations. You will accomplish this through an instructor-based system of concentrated practice; writing assignments; impromptu speaking sessions and vocabulary building. The goal of this course is to build confidence and refine skills.
Total Program Hours: 10 sessions, 20 hours